Store Manager

Job Description: Store Manager

Department of Functional Area: Thrift Store

Reports to: Thrift Store District Manager

About Adult & Teen Challenge of Central Canada (ATCCC)

Adult & Teen Challenge of Central Canada (ATCCC) is a Christ-centered, non-profit ministry focused on substance abuse treatment and recovery.

Our mission is to offer a full range of addiction treatment and recovery services with compassion and excellence.

Our vision is to see addiction end, new life begin, and freedom for all through Jesus Christ.

More about the Ministry

At Adult & Teen Challenge, staffing positions are grounded in the identity of a bible-based ministry, rooted and founded on the Word of God. We expect each member of our team to actively embrace and participate in the biblical practices that guide our work and mission.

Prayer is the cornerstone of all we do, and staff are expected to pray regularly with others, joining together in faith for our ministry and those we serve. Driven by a Love for the Lost, we live out our commitment to Evangelism, reaching out in love to bring the hope of Christ to those affected by addiction. Our ministry depends entirely on the Holy Spirit, acknowledging that is what can truly change lives.

Discipleship and the Jesus factor remind us that Jesus is the Difference Maker, and every staff member is encouraged to walk closely with Him. Our work is underpinned by unwavering Faith, believing God for miracles and trusting in His power to bring transformation. These practices define our ministry and are integral to each role, shaping the heart and culture of Adult & Teen Challenge.

Understanding our Faith-Based Foundation and Commitment

This position requires a deep commitment to the Christian faith, its principles and practices. This position can expect to regularly be praying with other staff clients and supporters. Participating in regular Bible studies and discipleship. Staff should actively seek to live out what we teach our clients and apply this faith in their personal and professional lives. Alignment with the Christian doctrines outlined on the ATCCC website is essential.

Living Our Values

At ATCCC, our faith is expressed through our core values, which guide our interactions with each other and those we serve. We seek individuals who resonate with these values and are committed to upholding them in their daily work:

Integrity: We live our lives in the open, pursuing holiness and consistently speaking the truth in love.

Servant Leadership: We live to be the hands and feet of Jesus and are honoured to serve those in our care.

Unity: We work together as one body, celebrating each other’s unique gifts and taking ownership of the results.

Faith: We believe God for the impossible, trusting that His ways and timing are perfect.

Thriving in Our Team Culture

At ATCCC, we value individuals who bring a positive and collaborative spirit to their work.  We seek those who are:

Humble:  This means consistently putting others first and making every interaction positive and impactful, whether with a client, a donor, or a fellow team member. It involves active listening, genuine care, and a willingness to go the extra mile.

Hungry: This describes a drive to excel in your role and a passion for continuous learning and growth. It’s about taking initiative, seeking out challenges, and striving for excellence in all you do.

Smart:  This refers to strong social and relational intelligence. It involves the ability to connect with others effectively, build rapport, and represent ATCCC positively in all interactions.  It also means recognizing that every team member plays a vital role in our ministry’s success.

Why This Matters

Our team culture is built on collaboration, mutual support, and a shared commitment to our mission and vision.  By embodying these qualities, you’ll contribute to a positive and encouraging environment where everyone can thrive and make a meaningful difference.

This is not a complete list of this position’s duties and responsibilities. The items below are examples of the types of activities performed. Other duties may be assigned.

Position Overview: Day-to-day management of all aspects of the Super Thrift store: organization, receiving product by donation, pricing items for retail, structuring of the sales floor and managing front-line staff.

Thrift operations are crucial in funding ongoing addiction programs by generating revenue that directly supports these initiatives, ensuring their sustainability and reach. Additionally, thrift stores provide valuable work experience to students in recovery, offering a structured, supportive environment where they can develop essential skills, build confidence, and regain a sense of purpose as part of their rehabilitation journey. This dual impact strengthens both the programs’ financial foundation and participants’ personal growth, fostering long-term success.

Primary Responsibilities

→ Ensure all organization, planning, development, implementation, and administration of the thrift store is run with excellence and meets the budget requirements.

→ Provide leadership and supervision to staff, volunteers, and ATCCC students.

→ Sort, price, mark, create and display products

→ Ensure the store is clean and organized.

→ Ensure the store meets all city, provincial, federal and ATCCC accreditation requirements for retail and safety.

→ Planning, developing, implementing and administering the store’s retail sales.

→ Ensuring the storage of donations is neat and orderly.

→ Lead the request of items needed in conjunction with the store retail sales operation.

→ Provide leadership to the Superthrift social media pages making regular creative posts.

→ Interviewing and hiring of thrift store staff in collaboration with HR.

→ Perform performance evaluations, feedback and improvement plans for thrift staff in collaboration with HR.

→ Creation of the schedule for staff and volunteers.

→ Participation in new personnel growth and training.

Collaboration: The Store Manager is responsible for maintaining regular communication with the District Manager regarding item needs to meet sales targets and determining which items are suitable for sale. The District Manager oversees the procurement of all items, whether donated or purchased, and the Store Manager must remain aware of current and incoming donations. The Store Manager also collaborates with the Campus Manager to coordinate student work teams, and works alongside the assigned program work supervisor to train ATCCC students in the thrift vocational training tracks.

Budgetary: Review the annual thrift store budget with your supervisor. Participate, promote and support fundraising for the ministry of Adult & Teen Challenge of Central Canada.

Qualifications

→ Experience in thrift store management

→ Enthusiastic about the thrift store industry

→ Maintain excellent working relationships with the all departments

→ Strong organization and communication skills

→ Ability to mentor and advise staff and students as necessary

→ Discretion and patience working alongside at-risk individuals

→ Conflict resolution experience or training an asset

→ A basic working knowledge of email and web-based programs

→ Valid driver’s license and own transportation

→ Ability to lift 20lbs

→ Flexible with scheduling

Spiritual Commitment

A mature, growing relationship with Jesus Christ and a calling to ministry in addiction recovery.

Commitment to the mission, vision, and values of Adult & Teen Challenge of Central Canada

Willingness to pray with staff and clients, lead devotions, and model a Christlike life in leadership and service.