Director, Field Operations
Full-Time / Posted 3 weeks ago
Reports directly to the Chief Executive Officer
ATC is a Christ-centered, non-profit ministry focused on substance abuse treatment and recovery. Our vision is freeing all people from life-controlling issues through the power of Jesus Christ. This position requires someone who is a born-again, Spirit-led believer and agrees to the Christian doctrines found on the ATC website. This role also requires the individual to live/work in and through these core values:
- INTEGRITY We treat people like Jesus did, with eyes of grace while speaking the truth.
- EXCELLENCE Everything between the long-distance vision to the day-to-day tasks, our ministry is worth our very best effort.
- SERVICE The men, women, and teens in our care are treasured by our Savior, and we are honored to serve them.
- LEADERSHIP We live to become more like Jesus and invite as many people to come with us.
Energetic, positive thinker who is humble, hungry and smart. Humility in always serving others and making the engagement experience powerful, whether it’s a customer, a donor or fellow team member. Hungry to perform with excellence while striving in continuous learning. The ability to be socially and relationally smart in interacting and engaging others on behalf of the ministry, understanding every team member represents ATC.
Execute the mission of Adult & Teen Challenge (ATC) in support of the vision and goals of the Board of Directors and the CEO. Work closely with ATC Affiliates to communicate the ministry vision, values, and strategy of ATC. Cultivate a healthy culture in the field. Keep the Teen Challenge DNA and spiritual focus alive while also attentively supporting the implementation of ATC’s seven strategic initiatives:
- Leadership development
The Director, Field Operations will lead and manage the accreditation process and strategy across ATC in collaboration with leaders in the field. This role also leads and manages several operational functions including field communication and financial execution.
- Accreditation & field operation liaison (85%)
- Conduct Accreditation Reviews for ATC Nationwide (50%)
- Travel (approx. 24 weeks per year): Conduct online/onsite accreditation reviews at between 65 to 75 locations annually (utilizing a three-year rotation), averaging 3 visits per trip (some will be higher based on ministry footprint).
- Non-Travel Weeks: Write Accreditation Review Reports and to process follow-up review activity for centers falling short of full-compliance. Working remotely with those centers to bring them up to appropriate standards, while communicating with additional reviewer who accompanied me onsite.
- Peer-Reviewers (15%) Lead & Train a small number of Peer-Reviewers who can assist in the field. Provide ATC specific training to Peer Reviewers who will focus on relational, best practice-related content, while providing an assurance that reviews are fair and balanced.
- Accreditation Standards (20%) Lead the effort to revise and rewrite the National Accreditation Standards, as needed, according to timeframe provided by ATC President and BOD.
- National Training (as needed)– Prepare and deliver accreditation/risk management trainings and presentations at the following events:
- New Director’s Conference
- Regional ATC Conferences
- National ATC Conference
- Complaints & Resolutions (weekly)– Receive and respond to all complaint calls or notifications in writing for the National Office. Utilize ATC receptionist as an assistant for filing hard copies of correspondence in the office.
- Provisional Accreditation Reviews of new centers (as-needed): Conduct an initial site visit with ATC Regional Representative to inspect potential new center locations. Provide 1-year Provisional Certification at onsite-visit if minimum standards are in place.
- Speed The Light (as needed)– Assist the National Office in confirming an ATC applicant’s eligibility for a STL vehicle by monitoring the center’s compliance of timely monthly reporting and service fees.
- Service Fee/Monthly Report Monitoring and Enforcement (monthly)- Coordinate with Accounting/Billing to determine delinquent centers more than 60 days late (with fees and/or reports) and notifying them in writing of their status. Follow up with delinquent centers to obtain desired results before involving ATC President as a last resort.
- Conduct Accreditation Reviews for ATC Nationwide (50%)
- Telehealth and technology support (10%-15%)
- Develop an initial set of telehealth accreditation standards utilizing a small advisory committee.
- Assist the National Office in recruiting, training, and assigning the onboarding of new coaches, specialists and counselors.
- Assist ATC centers with meeting new, telehealth accreditation standards for Adult & Teen Challenge.
- Assist the field in adopting best practices & recommended training for telehealth employees
- Monitor trends and make recommendations based on trends to keep ATC current in new and innovative measures to assist clients
- Innovation centers (as needed)
- Assist ATC President and other Senior Leadership Team personnel in establishing Innovation Centers in select markets.
- Establishing best-practices for ATC Accreditation in ATC Innovation Centers by training leaders and staff, evaluating programs for compliance and areas for improvement, and implementing new ideas in a live testing environment before becoming public.
- Serve, as needed, on the Board of Directors of an Innovation Center Corporation, or in another capacity assigned by the ATC President.
- Other Responsibilities
- Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
- Oversee ATC’s evaluation activities including data collection systems, longitudinal evaluation, and all contracts and activities relating to program evaluation and measurement; communicate and prepare all data collection summary reports and evaluation updates for the CEO, board of directors, and staff.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with appropriate notice.
- Five years or more Adult & Teen Challenge leadership experience
- BA in Ministry/Theology/Biblical Studies or Business preferred
- People-oriented, ministry minded
- Passionate about operations, technology and standardization, with little fear of the “unknown”
- Highly organized and ability to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions
- A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient organization
- Thorough understanding of project management; able to work effectively under pressure to meet tight deadlines and goals
- A consummate team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships
- Personal qualities of integrity, credibility, and a commitment to ATC’s mission
- Proficient in Microsoft Office Suite
THIS JOB MIGHT BE FOR YOU IF:
- You have a deep compassion and call to action for the vulnerable population in substance abuse and want to see transformation take place, one life at a time, through the power of Jesus Christ.
- You dream of transforming growing organizations into wildly successful ones, good ones into great ones, and you know how to actualize your aspirations.
- You are an enthusiastic individual capable of matrix collaboration to reach a common goal. Initiating and completing projects is right up your alley. You know how to make timely, effective and ethical decisions. You embody the entrepreneurial spirit. You’re a self-starter who crafts creative solutions and opens doors to new resourced relationships.
- You actively and constantly listen to all constituents, focus especially on customer/ministry needs and know how to identify mutual benefits. You communicate with excellence and compel audiences through writing and speaking.